Hume's EVI leads the way in emotional AI

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📰 The world’s first emotionally intelligent chat companion from Hume

Hume AI unveils its Empathic Voice Interface (EVI), a groundbreaking conversational AI with emotional intelligence.

The inside scoop

• The first conversational AI to integrate emotional intelligence, understanding users' tone of voice to guide its language and speech.

• The Expression Measurement API interprets vocal and facial expressions, capturing nuances like laughter tinged with awkwardness, sighs of relief, nostalgic glances, and more.

• EVI mimics human tones, enriching the conversational flow.

• It adjusts its language to match the user's expressions, catering to their requirements.

• EVI uses the user's tone to accurately identify the conclusion of a conversation turn, guaranteeing smooth interactions.

• EVI halts when interrupted, but effortlessly resumes from the last engagement point.

Our thoughts?

Understanding emotional intelligence in conversational AI chatbots is pivotal for the industry's future, aligning with consumers' desire for more human-like interactions. While some may view introducing more emotions into AI as counterintuitive, many others advocate for AI's understanding of human nuances to mitigate potential dangers stemming from a lack of empathy towards users.

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🤖 Prompt of the day

Improve customer satisfaction, reduce resolution times for inquiries, and enhance overall efficiency in the customer service department using this guide!

Write a comprehensive guide for managing [customer inquiries] in the customer service department, emphasizing empathetic communication and efficient problem-solving techniques. Provide strategies for addressing different inquiry types like [product inquiries], [order status], and [billing issues].

[product inquiries] = [Insert here]
[order status] = [Insert here]
[billing issues] = [Insert here]

See you next time - Loukman